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How to Cancel Skin and Me

Step-by-Step Guide on How to Cancel Skin and Me Subscription

Personalised skincare is taking the beauty industry by storm, and Skin and Me is leading this revolution. With their custom skincare solutions delivered right to your doorstep, achieving your skin goals has never been easier.

However, we understand that circumstances change. You might need to know how to cancel your Skin and Me subscription.

This blog post is here to help. We’ll walk you through the process of cancelling your Skin and Me subscription. We’ll cover everything from timing your cancellation to exploring alternative solutions.

how to cancel skin and me

Understanding Your Skin and Me Subscription

Skin and Me offers a personalised skincare subscription service. Each month, you receive a box with custom-made skincare products.

These products are tailored to your unique skin concerns and goals. The box contains a Personalised Daily Doser, a custom-made skincare solution to be used every evening.

The subscription service is designed with simplicity and convenience in mind. It’s suitable for all skin types and ages, making it a versatile choice for everyone.

Personalised Daily Doser

The Personalised Daily Doser is the heart of the Skin and Me subscription. It’s an aluminium tube containing a personalised treatment cream tailored to your skin’s needs.

The doser is intended for daily evening use, with the active ingredients’ potency increasing each month as you progress towards your skin goals.

The ingredients in the Personalised Daily Doser typically include tretinoin, azelaic acid, clindamycin, niacinamide, metronidazole, hydroquinone, hydrocortisone, and retinoic acid.

Subscription Details

The Skin and Me subscription includes:

  • A personalised prescription Daily Doser, which addresses various skin concerns depending on your specific needs
  • The subscription is priced at £29.99 per month and is delivered on a monthly basis
  • They accept various payment methods, including American Express, Discover, Mastercard, Visa, and PayPal.

how to cancel skin and me

Steps to Cancel Your Subscription

Cancelling your Skin and Me subscription is straightforward if you follow the correct steps.

This section will help you go through the process of accessing your account, getting to the cancellation page, and confirming your cancellation.

Accessing Your Account

To begin the cancellation process, you’ll need to access your Skin and Me account by visiting their official website at https://www.skinandme.com/login.

You’ll need your registered email address and password to log in.

Navigating to the Cancellation Page

Once logged in, you’ll need to locate the cancellation page within your account. Navigate to the ‘Subscription Settings’ section, where you should find an option to cancel or pause your subscription.

Click on the cancellation option and follow the prompts to complete the process.

Confirming Cancellation

After navigating to the cancellation page and selecting the cancellation option, you’ll need to confirm your cancellation.

The subscription cancellation on Skin and Me is anticipated to take effect within 4 working days.

Once your subscription has been successfully cancelled, you will receive a Cancellation Confirmation email.

how to cancel skin and me

Timing Your Cancellation

Properly timing your cancellation can help you avoid unexpected charges for the next shipment.

This section will cover the order cut-off dates, the next shipment date, and any grace periods offered by Skin and Me to help you decide the best time to cancel your subscription.

Order Cut-off Dates

The cut-off date for cancelling your Skin and Me subscription is determined by your next shipping date.

Skin and Me charges you 1-3 days prior to your next shipping date, which can be found in your account. Cancelling your subscription before the cut-off date ensures that you won’t be charged for the next cycle.

If you cancel your subscription after the cut-off date, you may still be billed for the upcoming cycle, and your cancellation will be effective at the end of the current billing period.

Next Shipment Date

To find out when your next shipment is scheduled, follow these steps:

  1. Log in to your account on the Skin and Me website.
  2. Navigate to the ‘My Account’ or ‘Subscription’ section.
  3. There, you should be able to view the details of your subscription, including the next shipment date.

If you can’t find this information, contact Skin and Me customer support for assistance.

The shipment dates for Skin and Me subscriptions are based on the designated processing date.

Make sure to update your shipping address at least 3 business days before the processing date to ensure a smooth delivery.

Grace Periods

It’s advised to cancel your subscription within 48 hours of the last payment to avoid any forfeiture of pre-paid treatments or deposits.

how to cancel skin and me

Alternative Solutions to Cancelling

Cancelling your subscription might not be the only solution. There are alternative options you can consider, such as adjusting your delivery frequency, pausing your subscription, or seeking customer support.

Here are some good, detailed alternatives to consider.

Adjusting Your Delivery Frequency

If you find that the standard delivery frequency doesn’t quite match your skincare needs, don’t worry. You can adjust it. Here’s how:

  1. Follow the steps outlined in the previous sections.
  2. This will allow you to change the delivery frequency of your Skin and Me subscription.

By doing this, you can receive your personalised skincare products at a pace that suits your lifestyle. The best part? The cost of your subscription will remain the same, regardless of the delivery frequency you choose.

Pausing Your Subscription

Pausing your Skin and Me subscription is an excellent alternative to cancelling if you need a temporary break. You can pause your subscription for up to 3 months.

To pause your subscription, follow these steps:

  1. Log in to your account.
  2. Navigate to the My Treatment Plan section.
  3. Click on Manage My Order.
  4. Select Make a Change.
  5. Choose the option to Delay My Order.
  6. Select the date you’d like to delay your next shipment until.

Seeking Customer Support

If you encounter problems with your subscription or need help, you can reach out to Skin and Me customer support at hello@skinandme.com.

They also provide live chat support for subscription-related queries, ensuring timely assistance for your concerns.

Although the typical response time for Skin and Me customer support is not available, they’ll do their best to address your queries and provide solutions.

Final Thoughts

Cancelling your Skin and Me subscription is a straightforward process. By understanding the features and management of your subscription, following the steps to cancel, and timing your cancellation effectively, you can avoid unwanted charges and ensure a seamless experience.

Remember to consider alternative solutions such as adjusting your delivery frequency, pausing your subscription, or seeking customer support if cancelling is not the best option for you. Keep your skin glowing and your skincare journey on track with Skin and Me.

how to cancel skin and me

Frequently Asked Questions

Below, we answer common questions about the Skin and Me subscription service, from cancellation to customer support.

How do I cancel my skin and me subscription?

To cancel your Skin and Me subscription, log in and head to the My Treatment Plan section, click Manage My Order, then select Make a Change and you’ll see Cancel My Plan.

How does the skin and me subscription work?

The Skin & Me subscription works by billing you 1-3 days prior to shipment, and allows you to cancel at any time. It also provides tailored routines designed to nourish and support your skin while using the Daily Doser treatments.

How do I get in touch with skin and me?

If you need assistance, you can get in touch with Skin + Me’s customer service team by emailing them at hello@skinandme.com. If you are an existing customer, please include your full shipping address and date of birth in the email to help locate your account.

How do I delete my skin me account?

To delete your Skin Me account, send an email to hello@skinandme.com with your shipping address, date of birth and associated email address, indicating that you wish to delete the account.

What is the cut-off date for cancelling my subscription?

The cut-off date for cancelling your subscription is determined by your next shipping date, so be sure to cancel before that date to avoid being charged for the next cycle.